Shipping

CALLISTA SHIPPING POLICY

At Callista, we carefully curate luxury home fragrance, décor, and lifestyle products from trusted brand partners and suppliers. We work to ensure every order is processed accurately and delivered safely.

  1. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may vary depending on the supplier or fulfillment partner. Orders placed on weekends or holidays will begin processing on the next business day.

  1. Shipping Methods & Delivery Times

We currently ship within the United States.

Domestic Shipping:

• Standard Shipping: 3–7 business days
• Expedited Shipping: Available for select products at checkout

Delivery estimates are provided by the shipping carrier and are not guaranteed.

  1. Shipping Rates

Shipping rates are calculated automatically at checkout based on product weight, dimensions, and destination.

  1. Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Please allow up to 24 hours for tracking information to become active.

  1. Multiple Shipments

Some products may ship directly from our trusted brand partners or fulfillment providers.

If your order contains multiple items, they may arrive in separate shipments. Tracking information will be provided for each shipment when available.

  1. Lost, Delayed, or Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and include photographs of the packaging and product.

If a shipment appears lost in transit, please contact us and we will work with the carrier to investigate the issue.

  1. Shipping Address Accuracy

Customers are responsible for providing an accurate shipping address at checkout.

We are unable to guarantee address changes once an order has entered processing.

  1. Contact Us

If you have questions regarding shipping or delivery, please contact:

Email: hello@callista.us

We aim to respond within 1-3 business day.