Shipping
At Callista.us, every order is handled with care.
All items are authenticated, quality-checked, and professionally packaged to ensure they arrive safely and as described.
1. Processing Time
- Orders are processed within 1–3 business days after payment is received.
- Orders placed on weekends or holidays are processed the next business day.
- Each item undergoes a final inspection and authentication check before shipment.
2. Shipping Methods & Delivery Times
We currently ship within the United States and to select international destinations.
Domestic (U.S.) Shipping:
- Standard Shipping: 3–7 business days via USPS, UPS, or FedEx.
- Expedited Shipping: 2–3 business days available at checkout.
International Shipping:
- Shipping rates and delivery times vary by destination.
- Buyers are responsible for customs duties, import taxes, and VAT.
3. Shipping Rates
- Shipping rates are automatically calculated at checkout based on weight, value, and destination.
- Orders over $500 include signature confirmation for added security.
4. Tracking & Insurance
- Once your order ships, you’ll receive a tracking number via email.
- All shipments include basic insurance coverage.
5. Multiple Shipments
Because we work with trusted consignment partners, items from different sellers may ship separately.
You’ll receive individual tracking updates for each parcel.
6. Lost or Stolen Packages
Callista.us is not responsible for packages marked as “Delivered” by the carrier but not received by the customer.
If this occurs, please contact the carrier directly to open a claim.
We highly recommend selecting insured or signature-required shipping at checkout.
7. Address Accuracy
Please double-check your shipping address during checkout.
We cannot make address changes once the order has been processed.
Packages returned due to incorrect or incomplete addresses will require reshipment at the buyer’s expense.
8. Local Drop-Off / Pick-Up (Los Angeles Area)
For customers located near Calabasas or the Greater Los Angeles area, we offer a local drop-off and pick-up option by appointment.
- Sellers may drop off items they wish to consign directly at our local intake point.
- Buyers may pick up purchased items locally after payment confirmation.
- To schedule, please email support@callista.us with the subject line:
“Local Appointment – [Sell / Pick Up]”
This service is complimentary and available Monday–Friday, 10 AM–5 PM (PST).
9. Questions or Special Requests
For all shipping inquiries, please contact:
info@callista.us
Subject: “Shipping Inquiry – Order #____”
Our fulfillment team will respond within 1 business day.