Return

At Callista.us, every item is carefully inspected, verified for authenticity, and listed with detailed photos and descriptions.
Since we specialize in curated resale of pre-owned designer items, please note that most sales are final.
However, we understand that certain exceptions may occur.

1. Return Eligibility

You may request a return within 72 hours (3 days) of the delivery date only if:

• The item you received is not as described (wrong size tag, undisclosed damage, or incorrect product).
• The wrong item was shipped to you.
  

Returns requested after the 72-hour window will not be accepted.

2. Condition Requirements

To qualify for a return:

• The item must be in the same condition as received — unworn, unwashed, and undamaged.
• All original tags, authentication cards, boxes, and dust bags (if provided) must be included.
• Any item showing additional wear or missing original packaging will not be accepted for return.

3. Return Process

1. Submit your return request to support@callista.us within 72 hours of delivery.
2. Include your order number, clear photos of the item, and a short description of the issue.

3. Once approved, you may ship the item back using your preferred carrier.

4. Customers are responsible for return shipping costs.

   • We recommend using a trackable service to ensure safe delivery.

5. Items must be shipped within 3 business days after return approval.

4. Refund Method

• Approved returns will be refunded to your original payment method, excluding shipping fees.
• Refunds are processed within 5–7 business days after the returned item is received and inspected.

5. Non-Returnable Items

Please note that the following are final sale and cannot be returned:

• Items marked as “Final Sale” or discounted.
• Consignment items sold on behalf of individual sellers.
• Handbags, jewelry, accessories, or intimate apparel (unless misrepresented).

6. Contact

For all return inquiries, please email support@callista.us with the subject line:
“Return Request – Order #____”
Our team is available Monday–Friday, 9 AM–6 PM (PST) to assist you.